Q. Is the connection always on?
A. Your wireless Internet service is always available without dialing.

Q. Is there a long term contract?
A. No. Service is month to month. There is no extended term required.

Q. What are our coverage areas? What range can be expected?
A. The range is typically two to ten miles from the tower closest to you.

Q. Can existing WBIA users keep their current logins/extra email addresses?
A. Yes!

Q. Can I use any type of computer?
A. Any computer that is capable of making an Ethernet connection can be used. This includes Windows, Apple and Linux machines. As always, it is best to use a recent version of the operating system software.

Q. Is special software needed?
A. No special software is required. Our wireless solutions provide the radio management and authentication software that maintains the privacy and security of your wireless transmissions. No other special software is required, but as with most Windows software, it is advisable to have your Windows installation CD available or have the files on your hard drive.

Q. I’ve heard that interference can cause problems with wireless broadband. How is this better?
A. Unlike other wireless technologies, such as WiFi, it has been designed from the ground up to reject interference. In addition, our services operate in the unlicensed 5Ghz band which is much less crowded than the 2.4Ghz band used by other products.

Q. Is the wireless system secure?
A. Yes. It uses a method of encryption known as DES that is much stronger than the WEP encryption used in WiFi, for instance. It is sold into the public safety market and is even being used by the Federal government as an overlay for disaster and terrorist response networks, so you know that security was built-in.

Q. Is VPN access supported?
A. Canopy is completely transparent to your VPN. Canopy acts as a ‘bridge’ and passes all VPN protocols. However, Canopy does not have any built-in VPN capability of its own. If your application requires a VPN, you can use Canopy but you will still need a VPN solution as well.

Q. Can I get a static IP?
A. Yes. Static IPs are available to users who need them for an additional $20 per month. Static subnets are also available at an additional charge.

Q. What are the determining factors for indoor vs. outdoor installation?
A. The radio technology we are using is basically line of sight. In some cases you can achieve a good connection through a window with an indoor setup. However, in many cases the wireless unit needs to placed on the outside of your building.

Q. Who does the install?
A. We Do it for Free! Our installers will be familiar local folk that you will know and be able to trust.

Q. What is actual length of time for install
A. Installations typically take about 2 hours.

Q. For outside installations is there an antenna placed on the roof?
A. The Canopy unit is typically mounted on a small bracket that attaches to the eave or other high place on the building.

Q. How long after order is placed will service be working?
A. Professional installations are currently being scheduled 3-5 days from receipt of order.

Q. Is service assymetrical?
A. WBIA wireless service is symetrical (the same speed 'up' and 'down').

Q. What are the termination fees?
A. There is no 'termination fee'.

Q. Do any discounts apply (i.e. teachers)
A. Due to the high costs of deploying our high speed wireless system we regret that there are no discounts at this time.